For any question about an order in progress or about the proper execution of your contracts, you can contact your account manager:
Loomis FXGS Customer Care Center is at your disposal for any question related to the manual exchange and investment gold business, as well as any practical information related to currencies, denominations and customs regulations.
Loomis FXGS focuses on the quality of its services and customer relations. However, difficulties can sometimes arise in the processing of your orders or in the quality of service. If you have a complaint, you can do it at any time by contacting our services:
Each claim will be carefully reviewed. Loomis FXGS will acknowledge receipt of your complaint within ten working days and undertakes to respond to you in writing within a period of up to two months from the date of receipt of the complaint.