Support and claims

Professionnels

Your account manager

For any question about an order in progress or about the proper execution of your contracts, you can contact your account manager:

Par téléphone, sur sa ligne directe


Customer support

Loomis FXGS Customer Care Center is at your disposal for any question related to the manual exchange and investment gold business, as well as any practical information related to currencies, denominations and customs regulations.

Reach our Customer Care Center from monday to friday between 9am and 5pm


Par téléphone

Numéro Devises
0 810 535 535

Service 0,6 €/min + local call price

Numéro Or
0 810 012 020

Service 0,6 €/min + local call price

fxgs.assistance@loomis.com

Par courrier

Loomis FX, Gold and Services

Customer support

1267, Avenue Pierre et Marie Curie

06700 SAINT LAURENT DU VAR

Claims

Loomis FXGS focuses on the quality of its services and customer relations. However, difficulties can sometimes arise in the processing of your orders or in the quality of service. If you have a complaint, you can do it at any time by contacting our services:


fxgs.reclamations@loomis.com

Par courrier

Loomis FX, Gold and Services

Customer support

1267, Avenue Pierre et Marie Curie

06700 SAINT LAURENT DU VAR

Each claim will be carefully reviewed. Loomis FXGS will acknowledge receipt of your complaint within ten working days and undertakes to respond to you in writing within a period of up to two months from the date of receipt of the complaint.


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