Support and claims


Contact our sales department

If you have any questions about our activities or need any information about our currency services, you can contact our sales department:

By phone +33 (0) 1 49 70 55 00


Loomis FXGS focuses on the quality of its services and customer relations. However, difficulties can sometimes arise in the processing of your orders or in the quality of service. If you have a complaint, you can do it at any time by contacting our services:

By mail

Loomis FX, Gold and Services

Customer support

1267, Avenue Pierre et Marie Curie



Each claim will be carefully reviewed. Loomis FXGS will acknowledge receipt of your complaint within ten working days and undertakes to respond to you in writing within a period of up to two months from the date of receipt of the complaint. If you are not satisfied with the resolution of your complaint, you may then contact the Mediator of the French Association of Financial Companies (ASF) by writing to:

The Mediator of the French Association of Financial Companies

75854 PARIS CEDEX 17

Or by visiting the ASF website:
The Mediator is independent within the scope of his competence and acts in accordance with the provisions of each mediation of the ASF, to which Loomis FXGS is a member.

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